Asked Questions (and their answers)
type of riding do you offer?
- Our rides are XC
(cross-country). We can configure your outing to your skill and fitness
are the terrain and trails like?
- We have amazing diversity in
trails in our area. We offer wide and gently sloped railroad bed,
forest roads, twisty single track, rock gardens, and everything in
- Do I need mountain bike
- No. But you do need to be
comfortable riding a bicycle. We tailor your ride to your experience
- How long is a 1/2 Day Adventure?
- You are away from your hotel for
4 hours. Your time out on the trail is generally 2 hours.
- How long is a Full Day
- You are away from your hotel for
7 hours. Your time out on the trail is generally 5 hours.
- Do I need a day pack?
- Only if you want one. You will
be provided with bottled water, and your guide will carry extra water
and snacks for your group. On Full Day Trips, your guide carries lunch
for your group as well.
- Do I need to bring a first aid
- Only if you want to. Our guides
carry a first aid kit and are trained in first aid and CPR. If you have
a condition that requires specific medical attention, you must notify
us when booking your reservation to insure we are prepared.
- Are my valuables safe in your
vehicle during my Adventure?
- We lock our vehicles,
however, we suggest you do not leave anything of value in our vehicles.
Nationwide there have been increased burglaries of vehicles parked at
trailheads. We are not responsible for anything left in our vehicles.
- What if I have special dietary
- If you have any special dietary
needs, please notify us when you book your Adventure so that we can
make the necessary adjustments, if possible.
- Should I bring my own snacks?
- Your guide will provide you
with snacks, however, you are welcome
to bring your own favorite "must have" snacks.
- What are the tipping
- Guests often ask us for
guidelines on tipping the guides. Our experienced guides are there to
meet all your
expectations, and they appreciate gratuities. Tipping, however, is
always at our guests discretion.
- What if I have additional
- Please email us and we would be
happy to answer your questions.
- What type of clothing is
- Lightweight, quick-drying
fabrics are preferred. Cotton, especially denim, is not recommended as
it retains heat and moisture. After we have confirmed your reservation,
we will email you a list of recommended clothing based on time of year
and the Adventure you have chosen. Fully enclosed shoes are required.
Sandals are not allowed on any of our Adventures.
- How long is your season?
- Our season is year round. This
is all dependent on weather conditions and guide availability.
Sometimes during the winter months there can be problems with snow and
ice. Therefore, we ask for you to be flexible with us on this. Rest
assured we will not run an Adventure if it is unsafe!
- What happens if there is bad
- We have a pretty good idea of
weather patterns in this area, so the decision to cancel an Adventure
based upon what appears to be unsafe conditions is strictly our
decision. This means that if we are seeing lightning or unsafe road or
trail conditions due to heavy rainfall, snow, etc. we will
outing. Keep in mind that other than what was explained here, we will
hit the trail rain or shine so come prepared for an Adventure!
- What is the refund policy?
- The only refunds that will be
issued are if the guide decides to cancel your Adventure due to unsafe
conditions. If this happens, you will have the choice between a full
refund, or rebooking your Adventure for a different day.
- What is your cancellation
- Groups of 6 or more must give
one week notice of cancellation. All other groups must give 48 hours
notice. If we do not receive this notice, you will be charged 100% of
the reservation cost.
- How much advance reservation
time do you recommend?
- The further in advance you
request your Adventure the more likely you are to secure the date you
want. We do accept last minute reservations as long as we have space
and guides available. We highly recommend you book now!
- How do I make an Adventure
- You may request your Adventure
by emailing us. Once we have confirmed your reservation, we require a
50% deposit to lock your Adventure date in.
- What else do you recommend we
bring with us?
- We recommend everyone bring
sunscreen, sunglasses, and a hat. The Arizona sun can be relentless,
even when the temperature is mild. Many guests bring cameras, but make
sure you have a secure way to carry it. Our guides will be happy to
take your picture on the trail! Binoculars are a common accessory on
our hiking Adventures.
- Can we bring our dog?
- Sorry, the answer is no. As
much as we love dogs too, we must think about the safety of all our
guests, and a dog on the trail is a potential hazard to our group as
well as other people on the trail.
- Are your Adventures right for
my fitness level? How difficult are they?
- Each adventure is different and
is geared toward your skill and fitness levels. They range from mild to
extreme. And although you should always consult your doctor before
engaging in any new physical activity, anyone in good physical
condition should be able to participate in one of our adventures.
- What is the Jaquar Timing System?
- The Jaquar Timing System is the latest
technology in RFID electronic chip timing. Developed by
Innovative Timing Systems, it uses a passive chip that is disposable.
The system we use can time in excess of 2000 competitors at a